Storage Hornsey Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Hornsey provides storage, handling, and related removal services within the United Kingdom. By making a booking, paying a deposit, using our facilities, or allowing our team to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Storage Hornsey, the provider of storage and related services.
Customer means the individual or business that enters into an agreement with the Company for services.
Services means storage, collection, delivery, loading, unloading, and related handling work provided by the Company, including services connected with moves to or from storage.
Goods means the items placed into storage, handled, or transported by or on behalf of the Customer using the Services.
Contract means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written confirmation of booking or quotation.
2. Scope of Services
The Company provides storage facilities and associated services, which may include loading, unloading, packing, handling, collection, and delivery. Any specific services to be provided will be confirmed in writing in a quotation or booking confirmation.
The Company does not undertake activities outside the scope of storage and general removal services, such as specialist installation, disconnection or reconnection of appliances, or work requiring qualified tradespeople, unless expressly agreed in writing.
3. Booking Process
3.1 Quotations
Any quotation issued by the Company is based on the information provided by the Customer, including the nature and quantity of Goods, access conditions, dates, and service requirements. Quotations are usually valid for a specified period as indicated on the quotation. If no period is specified, the quotation is valid for 30 days from the date of issue.
Quotations are not a guarantee of availability. Bookings are subject to the Companys acceptance and scheduling.
3.2 Confirming a Booking
A booking is confirmed when the Customer accepts the quotation and the Company acknowledges this acceptance, usually in writing. The Company may require a deposit or prepayment as a condition of confirmation.
The Customer must ensure all details provided are accurate, including addresses, access information, contact details, and any particular requirements for the Goods. Any changes may affect the price or the Companys ability to perform the Services on the agreed date.
3.3 Service Area
The Company provides services from its base in Hornsey and surrounding areas, and may also undertake moves and storage transfers within a wider UK service area. Availability and pricing may vary depending on location, distance, and access conditions.
4. Customer Responsibilities
The Customer must ensure that:
The Goods are properly and securely packed, unless packing has been specifically included in the Services.
The Goods are safe to handle and do not pose a risk to persons, property, or the environment.
All necessary permissions for access and parking at collection and delivery addresses are obtained in advance.
Appropriate arrangements are made for keys, security codes, and building access on the agreed dates and times.
Any Goods of high value or special sensitivity are notified to the Company in writing before the Services commence.
5. Payments and Charges
5.1 Pricing
Charges are based on the Services requested, the volume or number of storage units, the duration of storage, the distance for any related removals, and the labour required. Additional charges may apply for out of hours work, restricted access, waiting times, or extra labour beyond the scope of the original quotation.
5.2 Deposits and Prepayments
The Company may require a deposit or full prepayment before providing any Services, including storage. The amount and timing of any deposit or prepayment will be stated in the quotation or booking confirmation. If the Customer fails to pay the required deposit or prepayment, the Company may cancel or refuse the booking.
5.3 Payment Terms
Unless otherwise agreed in writing, payment for Services is due in advance or on completion of the Services on the same day. For ongoing storage, payment is generally due monthly in advance on the date specified by the Company.
If payment is not received on time, the Company may suspend access to stored Goods, withhold delivery, or refuse further Services until payment is made in full, including any applicable late charges.
5.4 Late Payment
In the event of late payment, the Company may charge interest on overdue sums at a reasonable rate in accordance with UK law. The Customer will be responsible for all reasonable costs and expenses incurred by the Company in recovering overdue amounts, including collection agency fees and legal costs.
6. Cancellations and Amendments
6.1 Customer Cancellations
If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible. Cancellation charges may apply depending on the notice period:
If cancellation is made more than a specified number of days before the agreed date, any deposit may be refunded or credited, subject to any stated administration fee.
If cancellation is made within a shorter period before the agreed date, some or all of the deposit or prepayment may be retained by the Company.
Specific cancellation timeframes and charges may be set out in the quotation or booking confirmation and will form part of the Contract.
6.2 Company Cancellations
The Company may cancel or reschedule Services if:
The Customer has not paid any due deposits or prepayments.
There are safety concerns, access issues, or legal restrictions preventing performance.
Adverse weather, traffic conditions, or events beyond the Companys reasonable control make it impracticable to perform the Services.
In such cases, the Company will endeavour to offer an alternative date or a refund of any prepayments for Services not performed, but will not be liable for consequential losses.
7. Use of Storage Units and Facilities
The Customer must use storage units and facilities in a careful and lawful manner. The Customer must not:
Store perishable, illegal, explosive, flammable, corrosive, or otherwise hazardous materials.
Store living creatures, plants, or any items that could attract pests or cause infestation.
Store cash, precious metals, jewellery, important documents, or other high value items without prior written agreement from the Company.
Cause damage, nuisance, or disturbance to the facility, staff, or other users.
The Customer is responsible for locking and securing any allocated unit and for ensuring that keys or access codes are kept safe and not disclosed without authorisation.
8. Waste and Environmental Regulations
The Company operates in compliance with UK waste and environmental regulations. The Customer must not:
Use the storage unit or Service to dispose of household waste, commercial waste, or prohibited items.
Abandon items at the facility or leave waste materials in common areas or outside designated containers.
Request the Company to remove items that are classified as hazardous waste, controlled waste, or materials that require specialist disposal, unless a specific written agreement is made and additional charges are accepted.
If the Customer leaves any waste or prohibited items, the Company may arrange for disposal at the Customers expense, applying reasonable charges for handling, transport, and disposal in accordance with applicable regulations.
9. Companys Right of Lien and Disposal
If the Customer fails to pay any charges when due, the Company shall have a lien over the Goods stored or handled under the Contract. This means the Company may retain the Goods and restrict access until all sums owed, including interest and reasonable costs, are paid in full.
If the debt remains unpaid after reasonable notice, the Company may sell or otherwise dispose of some or all of the Goods to recover outstanding amounts. Any surplus after deduction of all costs and charges will be held for the Customer, subject to the Customer providing valid identification and proof of ownership.
10. Liability and Risk
10.1 Risk in Goods
Risk in the Goods remains with the Customer at all times, except to the extent that loss or damage is caused directly by the proven negligence or breach of duty of the Company or its employees acting in the course of their duties.
10.2 Company Liability
The Company will take reasonable care in handling, storing, and transporting Goods. However, the Company is not liable for:
Loss or damage arising from inherent defects, natural deterioration, or the condition of the Goods.
Loss or damage caused by war, terrorism, civil disorder, act of God, or other events beyond the Companys reasonable control.
Indirect or consequential losses, such as loss of profit, business interruption, or emotional distress.
The Companys liability for loss of or damage to Goods, where liability is established, may be limited to a specified amount per item or per consignment, as stated in the quotation or Contract. The Customer is responsible for arranging any additional insurance cover if required.
10.3 Customer Indemnity
The Customer shall indemnify the Company against any loss, damage, liability, or expense arising from:
The Customers breach of these Terms and Conditions.
The Customers failure to disclose hazardous, illegal, or prohibited items.
Claims by third parties arising from the condition or nature of the Goods, except where caused by the Companys negligence.
11. Claims and Complaints
If the Customer believes that any Goods have been lost or damaged, or that the Services have not been performed with reasonable care and skill, the Customer must notify the Company as soon as reasonably practicable, providing full details and evidence of the alleged loss or damage.
Any visible damage should be noted at the time of delivery or collection where possible. The Company may require access to the Goods for inspection before any claim can be considered. Failure to notify the Company promptly may affect the Companys ability to investigate and may reduce or extinguish any potential liability.
12. Access and Security
Access to storage facilities and units is subject to the Companys operating hours and security procedures. The Company may vary access hours for operational or security reasons, and will take reasonable steps to inform Customers of any material changes.
The Customer must comply with all security instructions and must not share access devices, keys, or codes with unauthorised persons. The Company reserves the right to refuse entry to anyone who fails to comply with safety or security requirements.
13. Termination of Storage
Either party may terminate ongoing storage by giving notice in accordance with any minimum notice period stated in the Contract. On termination, the Customer must remove all Goods and leave the unit clean and free of waste.
If the Customer fails to remove the Goods by the agreed termination date, storage charges shall continue to apply and the Company may exercise its rights under the lien and disposal provisions set out in these Terms and Conditions.
14. Data Protection
The Company will collect and process personal information only for the purposes of managing bookings, providing Services, administering accounts, and complying with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws. The Customer is responsible for ensuring that any personal data provided is accurate and up to date.
15. Variations
The Company may update or amend these Terms and Conditions from time to time. The version that applies to a particular Contract will be the version in force at the time of booking, unless a later version is expressly agreed in writing by both parties.
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving its intent as far as possible.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
By proceeding with a booking or using the Services of Storage Hornsey, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.
