Hornsey Storage Service Terms and Conditions
These Hornsey Storage terms and conditions set out the agreement between the customer and Hornsey Storage for the supply of storage services. By making a booking, placing goods into storage, or using any related service, the customer agrees to be bound by these conditions. Please read them carefully before booking, as they explain how the service works, what is permitted, and where responsibility sits. These storage service terms are intended to be clear and practical, while protecting both the customer and the provider.
The terms apply to all storage services supplied by Hornsey Storage, whether the customer uses short-term, medium-term, or longer-term storage. They cover the booking process, payment obligations, cancellation rights, liability, prohibited items, waste handling, and the law that governs the agreement. If any part of these terms is not understood, the customer should seek clarification before confirming a booking. Continued use of the service after a booking is made will be taken as acceptance of the Hornsey Storage service agreement.
The customer is responsible for ensuring that all information supplied during booking is accurate and complete. This includes the name of the account holder, the goods to be stored, the approximate volume or space required, and any special handling requirements. Hornsey Storage may rely on that information when allocating space and setting charges. If the customer provides incorrect or incomplete information, additional fees may apply and the service may be affected. We reserve the right to refuse any booking that cannot be safely or lawfully accommodated.
The booking process begins when the customer submits a request and receives confirmation from Hornsey Storage. A booking is not guaranteed until it is accepted in writing or electronically. The provider may ask for supporting details or identification before finalising the arrangement. Where the service is arranged on a recurring or extended basis, the customer may be required to confirm the storage start date, expected duration, access needs, and any agreed special conditions. Hornsey Storage may amend availability before confirmation if necessary.
Booking confirmation forms the basis of the contract and may include the unit size, start date, minimum term, charges, deposit, and any service restrictions. If there is any discrepancy between these terms and the booking confirmation, the confirmation will prevail only to the extent that it is expressly agreed in writing. The customer should review all details carefully before accepting. Once confirmed, the customer is responsible for paying the agreed fees and complying with all site rules and storage requirements.
Hornsey Storage may refuse or cancel a booking if there is reasonable concern about safety, legality, capacity, unpaid balances, suspected misuse, or the nature of the goods being stored. The customer must not transfer a booking to another person without prior written consent. If a booking is made on behalf of a business, the person placing the booking warrants that they have authority to bind that business to these storage service terms.
All fees must be paid in accordance with the pricing and payment schedule agreed at the time of booking. Unless stated otherwise, charges are payable in advance. Hornsey Storage may require a deposit or initial payment before access is granted. Payment methods, billing cycles, and due dates will be confirmed during the booking process or in the invoice. Any late or failed payment may lead to suspension of access, removal of goods, recovery action, or termination of the service. Administration charges may apply where payment reminders or collection steps are needed.
The customer must ensure that payment details remain valid and that sufficient funds are available. If charges are collected by direct debit, card payment, bank transfer, or other approved method, the customer is responsible for keeping the payment method active until all sums due have been settled. Any bank fees, chargeback costs, or costs arising from failed payments may be passed on to the customer where permitted by law. Hornsey Storage may review prices from time to time and will provide reasonable notice of changes where required.
If the customer disputes any invoice, they must notify Hornsey Storage promptly and provide full reasons in writing. The customer must still pay any undisputed amounts by the due date. Hornsey Storage may pause access or services while a serious payment dispute is investigated if outstanding sums remain unpaid. Any discount, promotional rate, or special pricing offered will apply only on the specific terms stated and may be withdrawn if the customer breaches these conditions. The customer agrees that all amounts are payable in pounds sterling unless otherwise agreed.
Cancellations must be made in accordance with the cancellation terms stated at booking. For services that have not yet started, the customer may be entitled to cancel within any applicable cooling-off period under consumer law, subject to the usual exceptions where the customer has asked for immediate performance or the service has already begun. Where a minimum term applies, early cancellation may result in charges for the remaining period or an agreed termination fee. Any refund, if due, will be calculated after deducting services already provided, administration costs, and any outstanding sums.
If the customer wishes to end the storage arrangement, they must remove all goods by the agreed end date and leave the unit in a clean and tidy condition. Items left behind after termination may be treated as abandoned, and Hornsey Storage may charge storage, handling, disposal, or recovery costs. The provider may also end the agreement immediately if the customer seriously breaches these terms, fails to pay, stores prohibited goods, or behaves in a way that risks safety or lawful operation. In such cases, any access may be restricted without notice where necessary.
The customer may not cancel simply by ceasing to use the storage unit. A clear notice of cancellation or termination is required, and until that notice is received and acknowledged, charges may continue to accrue. If the service includes collection, delivery, or moving support, separate terms may apply to those elements, and cancellation of one part will not automatically cancel the entire agreement. Hornsey Storage may cancel a booking before the start date if the service becomes unavailable due to events outside reasonable control or where continued performance would be unlawful.
The customer is responsible for ensuring that all stored goods are suitable for storage, properly packed, and lawfully owned or controlled. Hornsey Storage accepts no responsibility for items that are fragile, perishable, dangerous, illegal, live, or otherwise unsuitable unless expressly agreed in writing. The customer must not store cash, precious stones, passports, prescription medicines, firearms, explosives, flammable substances, toxic materials, stolen goods, or any item prohibited by law. The provider may inspect goods where there is reasonable cause to believe these terms have been breached.
Liability is limited to the extent permitted by law. Hornsey Storage will not be liable for loss or damage arising from the customer’s own acts or omissions, poor packing, inherent defects in the goods, normal wear and tear, mould, vermin, temperature changes, damp, or events beyond reasonable control. The customer remains responsible for insuring their goods for the full replacement value. Unless otherwise required by law, Hornsey Storage shall not be liable for indirect, special, consequential, or economic losses, including loss of profit, loss of business, or loss of opportunity.
Nothing in these Hornsey Storage service terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where Hornsey Storage is found liable for direct loss, that liability will, to the fullest extent permitted, be limited to the lower of the value of the loss proven or the total fees paid by the customer in the period immediately preceding the event giving rise to the claim. Any claim must be notified promptly and supported by reasonable evidence.
Waste regulations are taken seriously. The customer must not leave rubbish, unwanted packaging, hazardous waste, electrical waste, contaminated materials, liquids, or any item requiring special disposal in or around the storage area unless prior written permission has been given. The customer is responsible for removing all packaging, pallets, and surplus materials created by loading or unloading, unless Hornsey Storage has expressly agreed to handle them. If waste is found, the customer may be charged cleaning, removal, segregation, or disposal fees, and the provider may recover any regulatory costs incurred.
Any disposal or removal activity connected with stored goods must comply with applicable waste law, environmental requirements, and duty-of-care obligations. The customer must not abandon items or dispose of them in a way that would create a nuisance, health hazard, or legal breach. Where goods are left behind after cancellation or termination, Hornsey Storage may arrange for storage, sale, recycling, or disposal where permitted by law and after giving any notice required. Any proceeds from the sale of abandoned items may be applied against outstanding charges and related costs.
Customers must also comply with all reasonable site rules relating to access, loading, security, packaging, and behaviour. Hornsey Storage may introduce or update operational rules from time to time if needed for safety, legal compliance, or efficient service delivery. Such rules will not materially reduce the customer’s rights under these terms without lawful notice. If the customer acts in breach of any rule, Hornsey Storage may restrict access, require the removal of goods, or end the agreement immediately where the breach is serious.
These terms and conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or connected with the Hornsey Storage agreement shall be dealt with by the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A delay or failure to enforce any right will not amount to a waiver of that right.
Hornsey Storage may update these storage service conditions from time to time. Changes will apply to new bookings immediately and to existing bookings where lawful notice has been given or where the change is required to reflect legal, operational, or safety requirements. The latest version of the terms will apply unless a different version has been expressly agreed in writing. Customers should keep a copy of the version that applied at the time of booking for their records.
By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms. They also confirm that they have the authority to enter into the agreement and that all information provided is accurate to the best of their knowledge. These Hornsey Storage terms and conditions are intended to create a fair, lawful, and transparent service relationship and to set clear expectations for both parties throughout the storage period.